Support Policy Page
Overview
Epart.lk is an online marketplace that connects buyers and sellers in the automobile industry in Sri Lanka. This policy outlines the support services that Epart.lk provides to both buyers and sellers.
Support Channels
Epart.lk provides support to buyers and sellers through various channels, including email, live chat, and phone support. Support is available during business hours, Monday to Friday.
Buyer Support
Buyers can contact Epart.lk for support with issues related to their purchases, such as order tracking, returns, and refunds. Buyers can reach Epart.lk support through the contact form on the Epart.lk website, or through the live chat function.
Seller Support
Sellers can contact Epart.lk for support with issues related to their sales, such as listing items, managing orders, and receiving payments. Sellers can reach Epart.lk support through the contact form on the Epart.lk website, or through the live chat function.
Response Times
Epart.lk aims to respond to all support inquiries within 24 hours. During busy periods, response times may be longer. Epart.lk will keep buyers and sellers informed of any delays in responding to their inquiries.
Technical Issues
In the event of technical issues with the Epart.lk platform, such as website downtime or errors, Epart.lk will work to resolve the issue as quickly as possible. Epart.lk will keep buyers and sellers informed of any technical issues and their resolution.
Third-Party Support
Epart.lk may provide support through third-party service providers. In such cases, Epart.lk will ensure that the third-party provider meets Epart.lk's standards for quality and customer service.
Amendments
Epart.lk may amend this policy from time to time, in its sole discretion. Buyers and sellers will be notified of any changes to this policy via email or through the Epart.lk platform.
By using the Epart.lk platform, you agree to abide by this support policy, as well as any other guidelines or policies set forth by Epart.lk.
