Return Policy Page

Return Policy


1. If your product arrives damaged, defective, incorrect, or incomplete, please submit a return request through the app or website within 10 days of the order date.

2. After usage or the expiration of the return window, the seller may provide a seller warranty or a brand warranty. Please contact the seller for warranty information.


Conditions for Return

1. The item must be unused, unworn, unwashed, and free of flaws. Fashion items can be tried on to see if they fit but are still considered unworn.

2. The original tags, user manual, warranty cards, freebies, and accessories must be included with the product.

3. The product must be returned in its original, undamaged manufacturer packaging/box. If the product was delivered in the second layer of Seller packaging, it must be returned in the same condition with the return shipping label attached. Do not apply tape or stickers to the manufacturer's box.

* If a product is returned to the seller in poor condition, the seller reserves the right to resend it to you.


Valid Reasons to return a product

1. The product that was delivered was damaged (physically destroyed or broken) or defective (dead on arrival)

2. The delivered product is incorrect (the presentation on the website differs) or incomplete (missing parts)

3. Delivered Product is "No Longer Required" (you no longer need the product / you changed your mind about purchasing / the size of a fashion product does not fit / you do not like the product after opening the package) - only applicable to certain products.


Non-Returnable Items

  1.  Fashion - Custom made items, women's intimate apparel and men's innerwear cannot be returned
  2. TV & Sound box - Movies and Music cannot be returned
  3. Computer & Accessories - All software products that are labelled as non-returnable
  4. Home decoration & Appliance - Custom made items cannot be returned
  5. Beauty, Health & Hair - All items in this category, except for hair removal and other electronic items
  6. Digital Products - Digital products are any goods that are stored, delivered, and used electronically. All items in this category are non-returnable once purchased and delivered, unless they are of satisfactory quality, fit for a specific purpose, and match the seller's description.

If you receive a non-returnable item that is defective/damaged/incorrect/incomplete, please contact us within 3 days of delivery.


Warranty Policy

How do I find out if my product is covered by a warranty?

If a product comes with a warranty, the warranty period will be displayed on the product page, just below the price area.

Depending on the seller's warranty period and product category, the warranty period could be 1 month, 3 months, 1 year, 2 years, 5 years, 10 years, or 15 years. The seller's warranty period.

Violations of warranty, including but not limited to self-repairs, broken displays, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.


Refund Policy

Assurance of Refund

If your product is eligible for a refund, you can select your preferred method of refund from the table below. The shipping fee, as well as the amount paid for the returned product, is refunded.

The time it takes to complete a refund is determined by the refund method you choose. The following are the expected refund processing times once the seller received your product (2-3 working days) and it has been subjected to quality control (1-2 working days):

Refund to Epart Wallet1-2 Working Days
Debit or Credit Card ReversalUp to 7 Working Days
Bank Deposit (COD)Up to 5 Working Days