Privacy Policy

Welcome to the Epart marketplace, epart.lk (the "Site"). We value your privacy and want to keep your sensitive information safe. Please read our Privacy Policy to learn more.

This Privacy Statement describes how we collect, utilise, and (in some circumstances) share your personal information. This Privacy Policy also describes the measures we've made to protect your personal information. Finally, this Privacy Policy outlines your choices for collecting, using, and disclosing personal information. You accept the practices mentioned in this Policy by accessing the Site directly or via another site.

Data protection is a matter of trust, and we value your privacy. As a result, we will only use your name and other personally identifiable information in the ways specified in this Privacy Policy. We will only gather information if it is essential for us to do so, and only if it is relevant to our interactions with you.

We will only retain your information for as long as we are obliged by law or as long as it is relevant to the reasons for which it was acquired.

You may explore the Site without providing any personal information. Unless you have an account on the Site and login using your user name and password, you will remain anonymous throughout your visit to the Site.


Data that we collect

If you use the Site to place an order for a product, we may collect a variety of information from you.

We collect, store, and process your data in order to process your purchase on the Site and any subsequent claims, as well as to provide you with our services. We may collect personal information such as your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details, or bank account information.

We will use the information you provide to process your orders and to provide you with the services and information available on our website that you have requested. Furthermore, we will use the information you provide to administer your account with us; verify and carry out financial transactions related to payments you make; audit the downloading of data from our website; improve the layout and/or content of our website pages and customise them for users; identify visitors on our website; conduct demographic research on our users, and send you information. We may contact you via email with information about other products and services if we obtain your consent. If you do not want to receive marketing communications from us, you can unsubscribe at any time.

We may disclose your name and address to a third party in order for the product to be delivered to you (for example, to our courier or supplier) and to the seller in order for the seller to process your order. You must only submit to us accurate and non-misleading Site information, and you must keep it up to date and notify us of any changes.

Your actual order details may be stored with us, but they cannot be retrieved directly by us for security reasons. You can, however, access this information by logging into your Site account. You can view the details of your completed orders, those that are still open, and those that are about to be dispatched, as well as manage your address information, bank information (for refund purposes), and any newsletters to which you may have subscribed. You agree to keep the personal access data confidential and not disclose it to unauthorised third parties. We cannot accept liability for password misuse unless it is our fault.


Other purposes for which your Personal Information may be used

We may use your personal information for market research and opinion polling purposes. Your information is completely anonymous and will be used solely for statistical purposes. You may opt-out at any time. Any responses to surveys or opinion polls that we may solicit from you will not be shared with third parties. Providing your email address is only required if you wish to participate in competitions. We store your survey responses separately from your email address.

Additionally, we may send you information about us, the Site, our other websites, our products, sales promotions, newsletters, and anything else relating to our group of companies or business partners. If you wish to opt-out of receiving any of the additional information detailed in this paragraph (or any portion thereof), please click the 'unsubscribe link included in any email we send to you. Within seven working days (days that are neither (i) Sundays nor (ii) public holidays in Sri Lanka) of receiving your instruction, we will cease sending you the requested information. If there is any ambiguity in your instruction, we will contact you for clarification.

Additionally, we may anonymize data about Site users in general and use it for a variety of purposes, including determining the general location of users and their use of specific aspects of the Site or a link contained in an email to those registered to receive them, as well as providing that anonymized data to third parties such as publishers. However, that anonymized data will not be able to personally identify you.


Third Parties and Links

We may share your information with other companies in our group. Additionally, we may share your information with our agents and subcontractors to assist us with any of the uses of your data described in our Privacy Policy. For example, we may employ third parties to assist us in delivering products to you, collecting payments from you, analysing data, and providing marketing and customer service support.

We may share information with third parties for the purpose of preventing fraud and reducing credit risk. If we sell our business or a portion of it, we may transfer our databases containing your personal information. Except as expressly stated in this Privacy Policy, we will NOT sell or disclose your personal data to third parties without first obtaining your consent, unless it is necessary for the purposes specified in this Privacy Policy or as required by law. The Site may contain advertisements and links to third-party websites, as well as frames of other websites. Please be aware that we are not responsible for the privacy practices or the content of those third parties or other websites, nor are we responsible for any third party to whom we transfer your data in accordance with our Privacy Policy.


Cookie Policy

Acceptance of cookies is not required in order to use the Site. However, we would like to emphasise that using the Site's 'basket' functionality and order requires the activation of cookies. When you visit certain pages on the Site, cookies are small text files that identify your computer to our server as a unique user. Cookies are stored on your computer's hard drive by your Internet browser. Cookies can be used to identify your Internet Protocol address, which can save you time while on the Site or when you attempt to enter it. We use cookies solely to facilitate your use of the Site (for example, to remember who you are so that you can amend your shopping cart without having to re-enter your email address), and not to obtain or use any other information about you (for example targeted advertising). Your browser can be configured to reject cookies, but this will limit your ability to use the Site. Please accept our assurance that our use of cookies does not contain any personally identifiable information or private information and is virus-free. To learn more about cookies, visit http://www.allaboutcookies.org; to learn how to delete them from your browser, visit http://www.allaboutcookies.org/manage-cookies/index.html.

Google Analytics, a web analytics service provided by Google, Inc., is used on this website ("Google"). Google Analytics makes use of cookies, which are small text files that are stored on your computer, to assist the website in analysing how users interact with it. Google will transmit and store the information generated by the cookie about your use of the website (including your IP address) on servers in the United States. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators, and to provide other website and internet-related services. Additionally, Google may disclose this information to third parties when required by law or when such third parties process the information on Google's behalf. Google will not link your IP address to any other data that Google may collect. You can refuse to accept cookies by changing the appropriate settings in your browser; however, you may not be able to use the full functionality of this website if you do so. By accessing and using this website, you consent to Google processing your personal data in the manner and for the purposes set out above.


Security

We have implemented appropriate technical and security measures to protect your information from unauthorised or unlawful access, accidental loss, destruction, or damage. When we collect data via the Site, we do so on a secure server. Our servers are protected by firewalls. Due to our security procedures, we may occasionally request identification from you before disclosing personal information to you. You are responsible for safeguarding your password and computer against unauthorised access.


Your rights

If you are concerned about the data we hold or process about you, you have the right to request access to the personal data we may have about you. You have the right to request a free correction of any inaccuracies in your data. Additionally, you have the right to request that we stop using your personal data for direct marketing purposes at any time.