What courier do you use for deliveries?
We use City Pack
How long does it take for home delivery?
We currently offer in approximately 2-4 working days.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a no-reply email address. To ensure emails reach you, add the domain epart.lk to your safe sender’s list.
Can I collect from a local store?
Currently we offer only accept delivery option
Do you deliver on Weekend?
It depends on the courier provider area working hours and their capacity. We can not guarantee weekend delivery
Can I track my item?
Yes, You can track your order from our web site
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online
Which credit cards do you accept?
We currently accept the following credit cards on epart.lk, in our retail stores and on telephone orders – Mastercard, VISA, Ezcash, Mcash, Online Banking & Etc..
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices including VAT?
All our online prices include VAT.
How can I find the right part for my car?
Enter your Vehicle Registration Number on the home page on the ‘Find Car Parts’ section or enter your vehicle details, and we we filter the parts for your vehicle. Just remember to check the “Fitment Details” section to confirm the correct fitment.
Why does more than one part come up when I enter my vehicle registration and search for a part?
Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the ‘Fitment Detail’ section… This tells you everything you need to know. Alternatively feel free to call us on +9471 625 2675.
Do you fit parts?
Unfortunately, we can only supply parts, we do not offer the service to fit parts. However, you can find a local garage and arrange to book.
Can I make an order over the phone?
Yes, telephone 071 625 2675 , our specialist team is available to take your order 9 am to 8 pm Monday to Fridays and 9 am to 5 pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the Sri Lanka.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my part. How long will it take to get in?
items which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimated time please call us on 071 625 2675.
Where is my order?
Most of our deliveries are sent via City Pack and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an item?
For information on returning an item please call 071 625 2675
What do I do if I have received a damaged item?
Call us 071 625 2675
Who pays for return postage?
If you are returning an unsuitable item for a replacement you will have to pay for postage or courier
How do I make a complaint?
Call us 071 625 2675